DISNEY ONLINE: Customer Service Manager (online gaming) job
Posted: August 22, 2006
Post subject: DISNEY ONLINE: Customer Service Manager (online gaming)
Post subject: DISNEY ONLINE: Customer Service Manager (online gaming)
subject: DISNEY ONLINE: Customer Service Manager (online gaming) , Walt Disney Internet Group
Walt Disney Internet Group is looking for DISNEY ONLINE: Customer Service Manager (online gaming)
duration - Full Time
Job details: DISNEY ONLINE: Customer Service Manager (online gaming) Walt Disney Internet Groups Customer Management and Analysis team is looking for a Customer Service Manager. The Customer Service Manager will be responsible for supporting the customer service needs of the subscriber base for our online premium products. This position will set policies and procedures as they relate to the handling of subscriber email and service requests, maintain consistent and thorough communication with internal partners and vendor, ensure the maximization of the ROI for customer service through innovative retention and customer service strategies, train support professionals on product releases, and conduct call calibration sessions to ensure the highest levels of service are maintained. The Customer Service Manager will also be responsible for analyzing customer usage and customer satisfaction levels, and effectiveness of various loyalty programs and assisting in the creation of additional retention efforts. In addition, this position will also handle communication on the most difficult and/or sensitive customer communications.
QUALIFICATIONS:
Communication and interpersonal skills (especially sensitivity and tact) and technical knowledge necessary to communicate with both customers and either an in-house or external customer/technical service team. Must be able to act as a first filter for developers helping to categorize and prioritize customer technical issues. Must have analytic skills, marketing acumen and personal skills capable of identifying retention issue and opportunities, combined with the leadership ability to turn those findings into actions. Must have leadership skills that will enable him/her to communicate with, train, motivate and control a customer service team remotely.
Excellent organizational, communicate and interpersonal skills
Previous experience with customer service tools and customer service or help desk experience with online products
Experience managing internal & external relationships
Proficiency with MS Word/Excel/PowerPoint
Experience in general marketing of consumer goods
General business skills necessary to maximize ROI
Self motivated individual capable of managing work with little direct supervision
Dynamic leadership ability capable of motivating offsite staff
Able to work closely with all members of the production team to meet deadlines
Able to prioritize tasks
Able to work well under pressure and deadlines
SPECIFIC SKILLS REQUIRED:
Understanding of subscription product retention strategies and tactics
Experience supporting online products in the entertainment, media, or ecommerce industries
TO APPLY, please visit: DISNEY CAREERS JOB ID: 25700
Location: North Hollywood, CA, United States
Contact info:
http://www.disneycareers.com
_________________
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Walt Disney Internet Group is looking for DISNEY ONLINE: Customer Service Manager (online gaming)
duration - Full Time
Job details: DISNEY ONLINE: Customer Service Manager (online gaming) Walt Disney Internet Groups Customer Management and Analysis team is looking for a Customer Service Manager. The Customer Service Manager will be responsible for supporting the customer service needs of the subscriber base for our online premium products. This position will set policies and procedures as they relate to the handling of subscriber email and service requests, maintain consistent and thorough communication with internal partners and vendor, ensure the maximization of the ROI for customer service through innovative retention and customer service strategies, train support professionals on product releases, and conduct call calibration sessions to ensure the highest levels of service are maintained. The Customer Service Manager will also be responsible for analyzing customer usage and customer satisfaction levels, and effectiveness of various loyalty programs and assisting in the creation of additional retention efforts. In addition, this position will also handle communication on the most difficult and/or sensitive customer communications.
QUALIFICATIONS:
Communication and interpersonal skills (especially sensitivity and tact) and technical knowledge necessary to communicate with both customers and either an in-house or external customer/technical service team. Must be able to act as a first filter for developers helping to categorize and prioritize customer technical issues. Must have analytic skills, marketing acumen and personal skills capable of identifying retention issue and opportunities, combined with the leadership ability to turn those findings into actions. Must have leadership skills that will enable him/her to communicate with, train, motivate and control a customer service team remotely.
Excellent organizational, communicate and interpersonal skills
Previous experience with customer service tools and customer service or help desk experience with online products
Experience managing internal & external relationships
Proficiency with MS Word/Excel/PowerPoint
Experience in general marketing of consumer goods
General business skills necessary to maximize ROI
Self motivated individual capable of managing work with little direct supervision
Dynamic leadership ability capable of motivating offsite staff
Able to work closely with all members of the production team to meet deadlines
Able to prioritize tasks
Able to work well under pressure and deadlines
SPECIFIC SKILLS REQUIRED:
Understanding of subscription product retention strategies and tactics
Experience supporting online products in the entertainment, media, or ecommerce industries
TO APPLY, please visit: DISNEY CAREERS JOB ID: 25700
Location: North Hollywood, CA, United States
Contact info:
http://www.disneycareers.com
_________________
CG jobs
3d modeling jobs